Privacy Policy

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Our contact details

‍Name: Apoyar Limited
Address:  12  North Bar, Banbury, Oxfordshire OX16 0TB, United Kingdom.
Web address: https://www.supportpod.com

‍BACKGROUND

SupportPod (The Controller) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.supportpod.com(“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Our Data Protection Officer is Andrew Hamilton. You can contact him by email via dpo@supportpod.com.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must discontinue accessing the site.
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‍1. Definitions and Interpretation

‍In this Policy the following terms shall have the following meanings: Account means an account required to access and/or use certain areas and features of Our Site
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2. Information About Us

‍Our Site is owned and operated by  SupportPod  Limited under company number   10970430 
Registered address:  12 North Bar, Banbury, Oxfordshire OX16 0TB, United Kingdom. 

3.What Does This Policy Cover?

‍This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your details collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
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4. What Is Personal Data?

‍Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018(collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’. Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

‍Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

1. The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell     you everything you need to know,  but you canal ways contact us to find out more or to ask any questions using the     details in section 16.
2. The right to access the personal data we hold about you. Section 16 will tell you how to do this.    
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.     Please contact us using the details in section 16 to find out more.    
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we     hold. Please contact us using the details in section 16 to find out more.   
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.   
7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using     your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with     your consent or for the  performance of a contract, and that data is processed using automated means, you can ask     us for a copy of that personal data to re-use with another service or business in many cases.
9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
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For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in section 16. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed so will ensure the correct data is maintained. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in section 16.
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6. Lawful bases for processing this information

‍The lawful basis we rely on to process your personal data is article 6(1)of the General Data Protection Regulation (GDPR), which allows us to process personal data for our legitimate business interests.

7. Your Personal Data Collection

‍Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data as set out in section 8, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data.

8. Data Collected and how We Collect your Data  

Data Collected
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- Full name, email address, phone number, physical address, proof of identity, profile picture, account details
- Name, Email, IP address, location, time zone
- Name, Payment details, billing details, company details

How we collect the Data
- When users register their profiles on the SupportPod website
- When user  made an enquiry via chat-box
- When users have to perform any financial transaction like and not limited to payments, withdrawals

9. How Do You Use My Personal Data?
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Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:  

What We Do
- Communicate via email
- Communicate via chat-box
- Communication via email
- Communication via email and contact Details
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What Data We Use
- Name, email address
- IP address, time zone, name and email
- Name, email, account details
- Name, contact verification, proof of identity
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Our lawful Basis
- Profile verifications and send notifications
- To respond to enquiries sent and help resolving an issue if users have any
- Keep users informed about future products
- To verify user identity and to manage any legal issues
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We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. Third Parties (including Google) whose content appears on Our My Site may use third-party Cookies, as detailed in https://www.supportpod.com/cookie-policy .Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. If we need to use your personal data for a purpose that is unrelated to or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so. In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

10. How Long Will You Keep My Personal Data?

‍We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data and How Long We keep It  
- Identity Information 1 year after last communication  
- Contact Information 1 year after last communication  

11. How and Where Do You Store or Transfer My Personal Data?

‍We will store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
- Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, un authorized disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
- Your information is securely stored.
- We keep your personal data for 1 year. Your data will be deleted from our system.

12. Do You Share My Personal Data?

‍We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions. If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
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13. How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, set out in section 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes(including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails).
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14. Can I With hold Information?

‍You may restrict our use of Cookies. For more information, please refer to our Cookie Policy https://www.supportpod.com/cookie-policy.

15. How Can I Access My Personal Data?

‍If you want to know what personal data, we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be sent to the email address listed in section 16.
here is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month and, in any case, not more than three months of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of six months from the date we receive your request. You will be kept fully informed of our progress.

16. How Do I Contact You?

‍To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: dpo@supportpod.com You are not required to pay any charge for exercising your rights. If you make a request, we have one  month to respond to you.
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17. How to complain

‍If you have any concerns about our use of your personal information, you can make a complaint to us by email at dpo@supportpod.com. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113 ICOwebsite: https://www.ico.org.uk

18. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in away that affects personal data protection.  Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our  Site following the alterations. We recommend that you check this page regularly to keep  up to date.   

This Privacy statement was last updated on 5th, August, 2021.